General Terms and Conditions

1. Introduction

These General Terms and Conditions ("Terms") govern the mutual rights and obligations between the Seller and the Customer when purchasing goods via the online store operated at [store-domain.com].

Seller:
[Company name or business owner's name]
Registered office: [address]
Tax ID: [tax number]
E-mail: [contact@email.com]
Phone: [phone number]

The Customer may be a consumer or a business entity who enters into a purchase agreement with the Seller.

2. Orders and Conclusion of Contract

Orders may be placed through the online store. The purchase contract is concluded upon confirmation of the order by the Seller.

The Customer is obliged to provide accurate and complete data. The Seller is not liable for damages caused by incorrect or incomplete information provided by the Customer.

3. Prices and Payment

Prices are listed in the currency shown and include applicable VAT (if applicable). The Customer can choose from the following payment methods:

  • Bank transfer

  • Online card payment

  • Cash on delivery (if supported by the carrier)

An invoice is sent electronically to the Customer's email address.

4. Delivery Conditions

Goods are delivered through contracted carriers (e.g. DHL, DPD, FedEx, local couriers).

Delivery time is usually 1–5 working days from order confirmation.

The Customer is obliged to check the condition of the shipment upon delivery and, in case of damage, to file a damage report with the carrier and notify the Seller without undue delay.

5. Right of Withdrawal

Consumers have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal must be submitted to the Seller in writing.

Goods must be returned undamaged, unused, and in their original packaging. Return shipping costs are borne by the Customer.

Returns are not accepted for:

  • Custom-made goods

  • Opened packages of seeds and fertilizers (for hygienic and safety reasons)

6. Complaints

All goods are covered by a statutory warranty of conformity of 2 years unless stated otherwise. Complaints must be submitted in writing, with a description of the defect and (if possible) photos.

The complaint will be processed within 14 days of receipt.

7. Liability for Defects

The Seller is liable for any defects present at the time of delivery. The Seller is not liable for defects caused by improper use or storage.

8. Personal Data Protection

The Seller processes personal data of Customers in accordance with applicable data protection laws and the General Data Protection Regulation (GDPR). For details, please see our "Privacy Policy."

9. Out-of-Court Dispute Resolution

Customers from the European Union have the right to resolve disputes related to online purchases through the online dispute resolution (ODR) platform provided by the European Commission:

https://ec.europa.eu/consumers/odr

The use of the ODR platform is voluntary and does not affect your right to resolve disputes through the competent court.

10. Final Provisions

These Terms are valid from [date]. The Seller reserves the right to change these Terms at any time. Changes will be published on the website of the store.

All legal relationships are governed by the applicable laws of the country in which the Seller is established, unless otherwise agreed.